Help - Support

How do I cancel my membership?

If you signed up with CCBill, you can easily go to their pages and cancel your membership immediately. If you're having any problems, just email us with your username and password and we will take care of it you.

Can I share my password with my friends?

No, please don't. Membership is individual and non-transferable. It is wrong to share passwords just as much as copying music and software. In our case, bandwidth is very expensive when more users are accessing one account at he same time.We monitor the site and will immediately shut down all shared accounts.

What format are your movies in?

Some older files are general MPEG. This is an excellent format compatible with any computer and movie player. Newer files are Windows Media or Quicktime. The two formats are visible on virtually every operating system, players are available for free. If you have any problems or questions, contact us. We will be happy to help you.

How do I play a movie?

There are two options. You can click on the movie and it will open in a new window or you can right click on the movie (PC) / Control - click on the movie (MAC) and save the movie to your hard disk.

I have trouble viewing images. What's wrong?

This is a very uncommon problem. Some users have trouble displaying images from specific sites on Internet Explorer and PC. Typically, it looks like the page is loading forever. Users might think the connection or the server are slow, but really, it is a problem with the browser. While this problem is rare, our best advice for everyone is to use safer, lighter and more modern browsers instead of Explorer. All problems are gone once users access member sites with better browsers. Those include (but are not limited to): Firefox (http://www.mozilla.org), Opera (http://www.opera.com), Netscape (http://www.netscape.com). Explorer has recently attracted negative attention for its bugs and security hazards.

Are credit card transactions safe? Will my privacy be respected?

Absolutely. For our safety and yours, we use reputable third party processors to take care of all credit card transactions and membership management. Those are large companies with years of experience in this field. We don't have access to any credit card information. CCBill implements the best safety solutions available. If you purchase a recurring membership, you will be informed every time a payment will take place. As soon as you ask to stop rebilling, we will act immediately and you will not be billed again. As for privacy, any information that we collect, such as your email address, will only stay with us. We don't share or sell information, we do not engage in any spam activity. We only write to our members in response to your messages, and never out of our own initiative.